IOGear GHE225U Manual - Manual (Page 33)

31
OSD Opera-
tion
Technical Support
To help IOGEAR® customers obtain the highest level of performance from their ION™ Drive, IOGEAR®
Service Support team is available to answer your technical questions. Do not hesitate to call if you are having
trouble getting your drive to work correctly. Service Support can be reached at IOGEAR® from 8am to 5pm
Pacific Standard Time, Monday through Friday or at the following address:
23 Hubble Drive Irvine, CA 92618
You may also reach us online at www.iogear.com/support 24 hours a day.
Please be ready to give a brief description of the problem, and what you were doing when the problem occurred,
before calling Service Support. The Service Support representative will be able to serve you much quicker if you
are prepared to answer the following questions listed below.
1) What version of OS are you using?
2) What type of computer are you using?
3) Can the problem be reproduced? If so, what are the steps necessary to reproduce the problem
4) When does the problem occur?
5) What have you already tried to get the problem resolved?
6) What is the purchase date and serial number of the drive?
7) Are you on a network? If so, what type of network is it?
8) Were any messages displayed on the screen when the error occurred? If so, what was the exact wording of the
message?
9) What type of data are you trying to transfer to your ION™ Drive?