AirLive IP-200PHD-24 - Manual (Page 72)

5. Troubleshooting & FAQ
67 AirLive IP-200PHD-24/IP-200PHD-24B
User’s Manual
The device will be
installed and work if a
firewall exists on the
network.
If a firewall exists on the network, port 80 is open for
ordinary data communication. The HTTP port and RTSP
port need to be opened on the firewall or NAT router.
The username and
password for the first
time or after factory
default reset
Username = admin and password = airlive.
Note that it’s all case sensitivity.
Forgot the username
and password
Follow the steps below.
1. Restore the factory default setting by press pressing
and holding down more than 3 seconds on the
device.
2. Reconfigure the device.
Forgot the IP address
of the device.
Check IP address of device by using the IPWizard II
program or by UPnP discovery.
IPWizard II program
cannot find the device.
• Re-power the device if cannot find the unit within 1
minutes.
• Do not connect device over a router. IPWizard II
program cannot detect device over a router.
• If IP address is not assigned to the PC which running
IPWizard II program, then IPWizard II program cannot
find device. Make sure that IP address is assigned to the
PC properly.
• Antivirus software on the PC might interfere with the
setup program. Disable the firewall of the antivirus
software during setting up this device.
• Check the firewall setting of your PC or Notebook.
Internet Explorer does
not seem to work well
with the device
Make sure that your Internet Explorer is version 6.0 or
later. If you are experiencing problems, try upgrading to
the latest version of Microsoft’s Internet Explorer from
the Microsoft webpage.
IPWizard II program
fails to save the
network parameters.
• Network may have trouble. Confirm the parameters and
connections of the device.
UPnP NAT Traversal
Can not work with NAT
router
• Maybe NAT router does not support UPnP function.
Please check user’s manual of router and turn on UPnP
function.