Belkin OMNIGUARD F6C110-RKM-2U - Manual (Page 14)

MAINTENANCE
26
OBTAINING SERVICE
27
1. Use the TROUBLESHOOTING section to eliminate obvious causes.
2. Verify there are no circuit breakers tripped. A tripped circuit breaker is the
most common problem.
3. Please have the following information available BEFORE calling the
Technical Support department.
b) Your name and address.
c) Where and when the unit was purchased.
d) All of the model information on the rear panel of your UPS.
e) Any information on the failure, including LEDs that may be illuminated.
f) A description of the protected equipment, including model numbers,
if possible.
g) A technician will ask you for the above information and, if possible,
help solve your problem over the phone. In the event that the unit
requires factory service, the technician will issue you a Return Material
Authorization Number (RMA #).
h) If the UPS is under warranty, the repairs will be done at no charge.
If not, there will be a charge for repair.
Pack the UPS in its original packaging. If the original packaging is no longer
available, ask the Technical Support technician about obtaining a new set. It is
important to pack the UPS properly in order to avoid damage in transit. Never
use Styrofoam beads for a packing material.
Include a letter with your name, address, daytime phone number, RMA number, a
copy of your original sales receipt, and a brief description of the problem. Mark
the RMA # on the outside of all packages. The factory cannot accept any package
without the RMA # marked on the outside.
Tech Support Contact Information:
Phone (800) 223-5546 x2263 or Phone (310) 898-1100 x2263
Fax (310) 604-2089
OmniGuard TM Rackmount UPS
Battery Replacement Instructions
Important Please Read The Warnings And Instructions Before Attempting To
Replace The Batteries:
1. Turn off all connected equipment that is plugged into the UPS
2. Press and release, after one beep, the ON/OFF button of the front panel
3. Remove the front Bezel of the UPS
4. Unplug the connected equipment form the UPS
5. Unplug the UPS's AC connection
6. Remove the four retaining screws form the bezel bracket
7. Using the pull-tab, pull the battery out on the left side of the UPS(if looking
directly at the UPS). Do not pull the batteries out by the jumper cords.
8. Disconnect the positive (red) wire from the battery positive terminal
9. Remove the rest of the batteries, disconnect the battery jumper wires and the
negative wire (black) from the battery's negative terminal
10. Reconnect the battery negative (black) wire to the negative terminal and
the battery jumper wires. Verify proper polarity, negative (black) to the
proper negative terminals and the battery jumper cables are connected
properly.
11. Reinstall the batteries into the UPS, except for the battery on the left hand
side of the UPS. Reconnect the battery positive (red) wire to the battery
positive terminal. Verify proper polarity, reinstall the battery into the UPS
12. Reinstall the battery retaining bracket and the retaining screws
13. Reinstall the front bezel of the UPS
14. Dispose of the batteries properly at an appropriate recycling facility