CounterPath Bria 3.3 for Windows User Guide - Enterprise Deployments - Manual (Page 22)

CounterPath Corporation
18
Attended Transfer – Call then Transfer
You can first speak to the target (the person you are transfering the call to), then click Transfer Now to complete
the transfer.
When the other person answers, the Transfer
Now button is enabled
Click the Transfer button
Type a name or number, or drag a contact
into the field
Then click Call First
The call is put on hold and a call entry field appears
When you are ready, click Transfer Now.
The call panel closes
Bria phones the new
person
You can hang up the
second call and return to
the first call
Or if the other person does not want to take the
call, click Cancel and return to the first call
If the button does not show “Call first”, click the
down arrow and select Transfer now. You can also
permanently change the option that appears on the
button; see page 66.