CounterPath Bria 3.3 for Windows User Guide - Enterprise Deployments - Manual (Page 3)

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Contents
Introduction................................................................................................................................ 1
Installation and Setup................................................................................................................. 3
Getting Ready ...................................................................................................................... 3
Installing Bria ...................................................................................................................... 3
Starting Bria ......................................................................................................................... 4
Configuring Bria .................................................................................................................. 5
Troubleshooting ................................................................................................................... 7
Checking for Bria Updates .................................................................................................. 7
Making Phone Calls................................................................................................................... 9
Starting and Quitting Bria.................................................................................................... 9
The Onscreen Softphone...................................................................................................... 9
Placing a Call ....................................................................................................................... 11
Handling Incoming Calls ..................................................................................................... 15
Handling an Established Call............................................................................................... 16
Transfering a Call ................................................................................................................ 17
Handling Video Calls........................................................................................................... 19
Conference Calls.................................................................................................................. 21
Voicemail............................................................................................................................. 24
Forwarding Calls.................................................................................................................. 24
Viewing Your Workgroup ................................................................................................... 25
Working in Deskphone Mode.............................................................................................. 28
Other Bria Features .................................................................................................................... 29
Instant Messaging ................................................................................................................ 29
Sending a Broadcast IM....................................................................................................... 30
Group Chat (Conference IM)............................................................................................... 31
Chat Rooms.......................................................................................................................... 33
Viewing the Message Archive ............................................................................................. 34
Sending and Receiving Files................................................................................................ 36
The Contacts Tab ....................................................................................................................... 37
Populating the Contact List.................................................................................................. 38
Managing Contacts and Groups........................................................................................... 41
Using Contacts ..................................................................................................................... 45
Sharing Online Status .......................................................................................................... 46
Privacy ................................................................................................................................. 51
Using Other Resources .............................................................................................................. 53
History Tab .......................................................................................................................... 53
Favorites Tab ....................................................................................................................... 54
Directory Tab ....................................................................................................................... 55
Configuring Bria ........................................................................................................................ 57
Configuring Accounts.......................................................................................................... 57
Configuring Preferences ...................................................................................................... 66
A Using Bria Add-in for Outlook .............................................................................................. 77
B Troubleshooting ..................................................................................................................... 79
C Application Hot Keys............................................................................................................. 83
D Contact List Headings............................................................................................................ 84
E Other Ways to Run Bria ......................................................................................................... 85
F Glossary .................................................................................................................................. 86