IPitomy IP120 Quick Guide - Manual (Page 2)

Page 2 of 3
Copyright 2010 © IPitomy Communications, LLC
Placing a call on Hold
To place a call on hold, press the ‘HOLD’ button. To retrieve the call on hold, press the blinking
line key that the call is on. It is not necessary to place a call on hold when answering another
ringing line. All you have to do is press the blinking line key for the new call, and the original call
will automatically be placed on hold.
Parking a call
To park a call, simply press the key labeled ‘PARK” while connected to a call. The system will
announce to you which park orbit the call was sent to, and then hang up. When a call is placed
on Park, it can be picked up by anyone else in the system. The Park Pickup button will light up
red for park pickup positions 701 and 702. If a caller is parked and there are no park buttons
available, then just remember the park pickup position that the phone system announces (701-
720). The call can be picked up by simply dialing the park pickup code, i.e., 704, 705, etc.
Transferring a call
Attended Transfer
To transfer, press the ‘TRANSFER’ key while connected to a call, followed by the extension
number and then the ‘OK’ key. Once the called party answers, and they agree to accept the
transferred call, press ‘TRANSFER’, or simply hang up. If the called party does not wish to
accept the call, press the blinking ‘LINE KEY’ to get the original call back.
Blind Transfer
For a blind transfer press the ‘TRANSFER’ key while connected to a call, followed by the
extension number. Then press the ‘TRANSFER’ key again. This will send the call to the
extension dialed, but will not allow you to speak to the person to whom you are transferring the
call. Note that when you blind transfer a call to another extension, the recipient of the transferred
call will have the option to accept or ignore the call. If the recipient chooses to ignore the call, the
caller will be sent to the intended recipient’s voice mail.
Transfer to Voice Mail
When a caller wants to speak to someone who is not at their phone or does not want to accept
calls, the caller can be transferred directly to voicemail. While on the call,
• Press ‘TRANSFER’
•
• The destination extension number
• ‘TRANSFER’
The call will bypass ringing the destination extension and go directly to the voicemail box for that
extension.
Three-Party Conference Call
Call the first party and wait until they answer, then press the ‘CONFERENCE’ key. When the
‘CONFERENCE’ key is pressed, the original party will be placed on hold, then you will need to
select the line you wish to conference. This can be an open line, where you would dial the
number of the party you wish to add to the conference (and then press ‘OK’). Once the party
answers, press the ‘CONFERENCE’ key again to join all of the parties together. You could also
have selected a call that was already on hold on a line, and once connected, press the
‘CONFERENCE’ key to bring all parties together.