Marshalltown FCS86 SURFACE SHARK Floor Stripper - Manual (Page 2)

MARSHALLTOWN SURFACE SHARK™
FLOOR STRIPPER WARRANTY PROGRAM
PURPOSE
It is the intention of Marshalltown Company to supply products to the marketplace that reflect the highest
standards for materials, design and manufacture. Each original customer is entitled to receive coverage
as described by the current limited warranty program for the product(s) purchased, regardless of where it
(they) was (were) originally purchased. This program is intended to serve as a method to facilitate the proper
communication procedures for the purpose of obtaining applicable coverage for a product.
WHAT THE LIMITED WARRANTY COVERS
Marshalltown Company warrants that each new and unused product and/or accessory sold by it shall be:
1) Free from defects in material and workmanship under normal use and service for a period of two (2) years
from the original date of purchase.
2) To warrant the labor expenses associated with the defects in material and workmanship for a period of one
(1) year from the original date of purchase.
The warranty period for materials workmanship and labor expenses shall run concurrent from the original date of
purchase (invoice date). No exception to this policy will be made.
The obligation under this warranty program is limited to the current, flat labor rates allowed by it and the
replacement and/or repair at its Fayetteville, Arkansas, factory site, or at an authorized dealer designated by it,
of such part or parts as shall appear upon inspection to have been defective in material and/or workmanship at
the time sold. The part or parts claimed to be defective must be returned to the inspection point, with reasonable
transportation charges prepaid. In the event that the part or parts are determined to be covered by the terms of
the warranty program, Marshalltown Company will reimburse the original purchaser for reasonable transportation
charges. The amount designated, as reasonable transportation charges shall be the sole discretion of
Marshalltown Company. Any part or parts replaced under the terms of the warranty program will carry the
applicable new product warranty. At the time of requesting warranty service, the original purchaser must present
evidence of the purchase date of the part or parts submitted for warranty inspection.
ALLOWABLE FLAT LABOR RATES
Marshalltown Company will pay shop labor repair on warranty at the Marshalltown Company Shop Labor Rate
in existence on the date of the warranty claim. A Marshalltown Company Labor Chart will determine the time
allowed to complete a repair and will govern the shop labor hours that will be allowed.
Marshalltown’s warranty policy will not cover the following; taxes, shop supplies, environment surcharges, air
freight, travel time, loss of rental revenue, or any other charges whatsoever or any liabilities for direct, incidental,
or consequential damage or delay.
Please fill out your Marshalltown Company warranty card and place it in the mail within 24 hours of delivery.