MTS Axial Extensometers User Manual
Page 8
Technical Support
8
Identify system type
To assist the Call Center agent with connecting you to the most qualified
technical support specialist available, identify your system as one of the
following types:
•
Electromechanical materials test system
•
Hydromechanical materials test system
•
Vehicle test system
•
Vehicle component test system
•
Aero test system
Be prepared to troubleshoot
Prepare yourself for troubleshooting while on the phone:
•
Call from a telephone when you are close to the system so that you
can try implementing suggestions made over the phone.
•
Have the original operating and application software media
available.
•
If you are not familiar with all aspects of the equipment operation,
have an experienced user nearby to assist you.
Write down relevant information
Prepare yourself in case we need to call you back:
•
Remember to ask for the notification number.
•
Record the name of the person who helped you.
•
Write down any specific instructions to be followed, such as data
recording or performance monitoring.
After you call
MTS logs and tracks all calls to ensure that you receive assistance and
that action is taken regarding your problem or request. If you have
questions about the status of your problem or have additional
information to report, please contact MTS again and provide your
original notification number.