Sephra Commercial Fountain - Manual (Page 19)

4. The customer will pay inbound shipping and insurance charges. Sephra is not
responsible for any damage incurred during shipping. We recommend shipping
with a carrier who will provide a tracking number for the shipment. Return
shipping via FedEx Ground is included with your Maintenance Schedule. Express
shipping is available for an additional charge.
5. The fountain must be securely packed for shipment to Sephra. The Maintenance
Schedule covers components within the fountain base only; the tierset requires no
maintenance aside from cleaning. Ship the fountain entire base (which includes
the bowl) to Sephra for the Maintenance Schedule. Place the fountain base in the
black plastic case, and place the black plastic case in a shipping box. We will not
ship fountain without the black plastic case – if your fountain arrives without the
case, you will be charged for a new case.
If your fountain arrives dirty, that is, with chocolate, dirt or debris on any surface,
a cleaning fee will be charged.
Please call Sephra at (858) 675-3088 to make an appointment for your
Maintenance Schedule and to receive an RMA number.
Include the RMA number, your contact information, proof of purchase (sales
order or packaging slip), and an explanation about why the fountain is being sent
into Sephra.
6. Purchase of Sephra’s Maintenance Schedule does not extend the fountain
warranty on the motor or parts.
7. Please allow up to five (5) business days for service to be completed once we have
received your fountain. The return shipping may require 5-7 business days.
Expedited two (2) day service can be purchased to repair your fountain and you
may also elect to pay for expedited return shipping. Please contact you Sephra
sales representative for details.
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