Returning a wd drive – Western Digital My Cloud EX2 User Manual User Manual
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REPLACING A DRIVE
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WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
USER MANUAL
1. Press the indent on the top of the unit to open the door, and then remove the bracket
that holds the drives in.
2. When looking down on the top of the unit with the front panel towards you, If you are
inserting two drives, arrange them so that the connectors at the bottom face in. (The
green boards should face each other.) If inserting one drive, the green board faces the
middle of the unit.
3. Gently slip a drive into the slot. Make sure the plastic tab is sticking up at the back of the
unit. Repeat with the other drive, if applicable.
4. Screw the bracket over the tops of the drives. Close the door and firmly push down until
it locks into place.
5. Reconnect the network and power cables to the device.
Note:
and search the knowledge base for Knowledge Base Answer ID 11007,
Important:
Do not attempt to use the device during the rebuild process.
Returning a WD Drive
Important:
Do not disassemble the internal drive and attached assembly components.
Return the entire internal drive assembly intact to WD.
Return the faulty drive following the instructions provided in the WD Knowledge Base
Answer ID 8.