Western Digital WD SmartWare User Manual - Manual (Page 61)

WD SMARTWARE SOFTWARE
USER MANUAL
MANAGING AND CUSTOMIZING THE DRIVE – 57
Using Five Invalid Passwords
To erase your supported WD drive when it is locked and you have forgotten or lost your
password:
1. If you do not see a prompt to provide your password, then either:
Click the drive image above the Drive is locked message on the Home screen to
display the Unlock your drive dialog:
Start the Drive Unlock utility by either:
- Using your computer’s file management utility to open the WD Unlocker vir-
tual CD and double-clicking the unlock application file—either Unlock.exe or
WD Drive Unlock.exe, depending on the type and model of the external drive
- Clicking Start > Computer and double-clicking the WD Unlocker virtual CD
icon under Devices with Removable Storage
The unlock screen that displays depends on the type and model of the drive:
2. Make five attempts to unlock the drive by:
a. Typing a password in the Password box.
b. Clicking Unlock or Unlock Drive.