Troubleshooting – Western Digital My Net AC1300 Router User Manual User Manual
Page 65
8
TROUBLESHOOTING
61
MY NET AC1300 ROUTER
USER MANUAL
Troubleshooting
The power LED does not illuminate.
A port number LED does not illuminate.
Computers are unable to access the
Internet.
All front panel LEDs flash continuously.
Problem
Solution
1.
Ensure that the power cord is connected to the
router correctly.
2.
Ensure that the power switch is on and the electrical
outlet is working properly. To do this, plug a different
electronic device into the outlet and try to power it
on.
3.
Ensure that you are using the AC adapter provided
with the router.
1.
Ensure that the connected device is powered on.
2.
Ensure that the Ethernet cable(s) are securely
connected to the ports on both the device and the
router.
3.
To ensure that the cable between the router and the
electronic device is working properly, replace it with
another cable.
1.
Ensure that the router is powered on. The power
LED should be solid and not flashing.
2.
Check the cable connections between the modem,
router, and computer:
• The Ethernet cable connected to your modem
should be connected to the Internet port on the
router.
• An Ethernet cable from your computer should be
connected to a LAN port on the back of the
router.
3.
Power off and power on your modem, router, and
computer.
4.
If all else fails, install My Net View from the Setup &
Resource CD or contact Technical Support at
your ISP.
1.
Relocate your router to a place that has good
ventilation.
2.
Turn off your router, and set it aside for 15 to 20
minutes until it cools down. Turn your router back on
to resume operation.
3.
If the problem persists, contact Customer Support
at