Rockwell Automation 2711-KTUY2KF PV 1200 Serial Firmware Upgrade Utility - Manual (Page 6)

6 PanelView 1200 Series F and G
Troubleshooting Firmware Upgrade Does Not Complete
During the download of firmware to the terminal, you may see a
communication error displayed on the personal computer. If this occurs,
check the communication cables and serial port setting and try the upgrade
again.
Important: If a firmware upgrade is started and does not complete, the
current firmware is erased and you will have to attempt the upgrade again.
If you cannot complete a firmware upgrade, contact Allen-Bradley
Technical Support.
Incorrect Terminal Type Firmware Downloaded - Recovery
If you accidently downloaded the incorrect firmware to a terminal (touch
screen firmware to a keypad terminal or vice-versa, refer to the following
for recovery.
Keypad Terminal with Touch Screen Firmware
If you downloaded keypad firmware to a touch screen terminal:
1. Power up the terminal, if the terminal powers up in:
– Run mode, then switch to Configure mode.
– Configure mode, switch to run mode and then back to Configure
mode. This clears the error message.
2. On the terminal keypad, press the leftmost, unmarked gray key (below
Lower button).
3. Restart the keypad firmware download at the DOS prompt by entering
either command:
UPGRADE KEYPAD COM1
UPGRADE KEYPAD COM2
Press this Key