Rockwell Automation Discrete Machine Performance Solution - Manual (Page 10)

D ISCRETE M ACHINE P ERFORMANCE S OLUTION U SER ’ S G UIDE
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We offer a wide range of training programs, from regularly scheduled classes conducted at
Rockwell Software facilities, to custom-tailored classes conducted at your enterprise. The
size of each class is kept small intentionally to maximize student engagement.
If you would like more information about our training programs, visit the Rockwell
Software site on the World Wide Web or contact the Rockwell Software Training
Coordinator. Our World Wide Web address and telephone numbers appear on the inside
front cover of this document.
Get phone support
Rockwell Software’s support team of outstanding professionals provides top-notch
technical support — monitoring and tracking your experience with our products to pave
the road to your success in understanding and improving your factory performance.
Questions concerning installation and the use of the software are handled by the Rockwell
Automation Customer Support Center, staffed Monday through Friday — except U.S.
holidays — from 8 AM to 5 PM Eastern time zone for calls originating within the U.S.
and Canada.
To reach the Customer Support Center, call 440-646-5800 and follow the prompts. For
calls originating outside the U.S./Canada, locate the number in your country by visiting
support.rockwellautomation.com and selecting the Phone Support link.
W HEN Y OU C ALL
When you call, you should be at your computer prepared to give the following
information:
„ your a support contract number
„ the type of control system hardware you are using
„ the exact wording of any errors or messages that appeared on your screen
„ a description of what happened and what you were doing when the problem occurred
„ a description of how you attempted to solve the problem
Get web support
In addition to phone support, the Rockwell Automation Customer Support Center offers
extensive online knowledgebases of tech notes and frequently asked questions for support
of non-urgent issues. These databases are updated daily by our support specialists.
To receive regular e-mail messages with links to the latest tech notes, software updates,
and firmware updates for the products that are of interest to you or to submit an online
support request, visit support.rockwellautomation.com/supportrequests.
Discrete.book Page 4 Wednesday, December 8, 2004 2:22 PM