AJA IoXT - Manual (Page 50)

Io XT v10.4 www.aja.com 50
Chapter 4: Troubleshooting
If You Run Into Problems
One useful way to find the source of problems is to isolate your system to the smallest
size where the problem still occurs and then note all the symptoms. This serves to
eliminate areas not involved in the problem and makes finding the problem easier.
Once you’ve noted problem symptoms, look through the following table and see if any of
the symptoms are listed. If so, check the items listed. If you later need to call for customer
service, let them know all of the things you’ve tried and when and how the symptoms
appeared.
Updating Software
Check on the AJA Video website for software updates:
http://www.aja.com/en/products/io-xt/#support
If any are available, download the file and read any associated instructions prior to
installing the software.
Symptom Check
Disk RAID cannot keep up (dropped
frames etc.). Ensure the disk system is providing at least 50
MB/second sustained transfer rate
Dropped frames during playback. 1. Virus checking software running in the
background (disable it).
2. Scratch drive not set to the RAID.
Dropped frames during record. 1. RAID cannot sustain the data rate of the
capture preset codec.
2. Virus checking software running in the
background (disable it).
3. Scratch drive not set to the RAID.
Media is not being captured from
desired external device. Check the settings in the Input screen of the Io
XT Control Panel application. Also check
equipment cables.
Dropped frames during playback Look for scroll bars in the viewer or canvas as a
warning sign that the zoom setting exceeds the
fit-t-window.
Video stutter during playback. RAID cannot sustain data rate.
Red render bar occurs when placing
a clip on a sequence. The sequence setting does not match the clip
setting.