Calibrated Software XD Decode v2 - Manual (Page 21)

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Troubleshooting
Seeing a white or black screen after installing
1. Is Calibrated{Q} XD Decode installed properly?
On Mac OSX, please make sure that the CalibratedXDCodec.component is in the /Library/QuickTime folder
(that’s the Library folder on the Main Harddrive NOT the Library folder in the User directory)
On Windows, make sure QuickTime Player 7.6.6 is installed, and that the CalibratedXDQ.qtx component is in the
[System Drive]/Program Files/QuickTime/QTComponents folder (on Windows 64-bit systems it would be the
Program Files (x86) folder)
2. Did you restart your computer after installing?
If you haven’t, then please restart
3. Did you re-import the files into your application?
With some applications it is necessary to re-import your files.
4. Are you sure the files are XDCAM compressed?
To check if they are, please open the XDCAM files in QT Player and open the ‘Movie Inspector’ Window and
check what is reported as the ‘Format’ - it should be a type of XDCAM HD, XDCAM EX or HDV.
5. I can see the XDCAM files in QT Player but not the application that I want to use them in?
If you already tried restarting and re-importing the files into the application you want to use then perhaps the
application you want to use does not support QuickTime or the QuickTime 7.0 SDK.
DEMO MODE watermark still visible after licensing
1. Did you restart your computer after licensing?
If
you haven’t, then please restart
2. Did you re-import the files into your application?
With some applications it is necessary to re-import your files or if you had rendered the files while in DEMO
MODE then the DEMO MODE watermark would be ‘burned’ into the rendered files – please re-render the files.
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