Unitec Sentine Owner’s Manual - Manual (Page 62)

S E N T I N E L
Document Number: SENT1002 52
Document Title: Sentinel Owner Manual
8. IMPORTANT NOTE: For Portals and Sentinels, if the server is shut down, the primary unit running
the server will shut down and all other units will go into Cash-Only mode. Be sure someone is on
site to restart the primary unit.
9. IMPORTANT NOTE: For WashPay systems, ensure that there are no pending transactions before
restarting or shutting down the server, or those transactions will be lost.
9.1.1 Enable Support Mode
Enable Support Mode is a feature that allows Unitec Customer Service to access and troubleshoot
the server via remote access. If your devices are having problems, call Unitec Customer Support at
1800 Click the button to access the next screen.
Figure 44. Enable Support Mode Screen
The Unitec Customer Support representative will provide a 16-digit authorization code to gain access to
the server. Once that is entered correctly. Click Enable. Support Mode will automatically disable in 24
hours.