FORD 2013 Taurus v.3 - Manual (Page 432)

When you select: You can:
Application Download new software applications (if available)
and then load the desired applications through
your USB port. See the web site for more
information.
Return Exit the current menu.
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone’s compatibility,
register your account and set preferences as well as access a
customer representative via an online chat (during certain hours).
Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca
for more information.
Phone Issues
Issue Possible Cause(s) Possible Solution(s)
Excessive
background
noise during a
phone call. The audio control
settings on your
phone may be
affecting SYNC
performance. Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person
but they
cannot hear
me. Possible phone
malfunction. Try turning off the device, resetting
the device, removing the device’s
battery, then trying again.
SYNC is not
able to
download my
phonebook.
• This is a
phone-dependent
feature, OR
• Possible phone
malfunction.
• Go to the website to review your
phone’s compatibility.
• Try turning off the device,
resetting the device or removing the
device’s battery, then trying again.
• Try pushing your phonebook
contacts to SYNC by using the Add
Contacts feature.
• Use the SYNCmyphone feature
available on the website.
SYNC® 431
2013 Taurus
Owners Guide gf, 3rd Printing, December 2012
USA (fus)