FORD 2013 Taurus v.3 - Manual (Page 433)

Phone Issues
Issue Possible Cause(s) Possible Solution(s)
The system
says
Phonebook
Downloaded
but my
phonebook in
SYNC is empty
or is missing
contacts. Limitations on your
phone’s capability.
• Try pushing your phonebook
contacts to SYNC by using the Add
Contacts feature.
• If the missing contacts are stored
on your SIM card, try moving them
to the device memory.
• Remove any pictures or special
ring tones associated with the
missing contact.
I am having
trouble
connecting my
phone to
SYNC.
• This is a
phone-dependent
feature, OR
• Possible phone
malfunction.
• Go to the website to review your
phone’s compatibility.
• Try turning off the device,
resetting the device or removing the
device’s battery, then trying again.
• Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
• Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
• Update your device’s software
firmware.
• Turn off the Auto phonebook
download setting.
Text messaging
is not working
on SYNC.
• This is a
phone-dependent
feature, OR
• Possible phone
malfunction.
• Go to the website to review your
phone’s compatibility.
• Try turning off the device,
resetting the device or removing the
device’s battery, then trying again.
432 SYNC®
2013 Taurus
Owners Guide gf, 3rd Printing, December 2012
USA (fus)