FRIGIDAIRE FPHG2399PF - Manual (Page 27)

27
BEFORE YOU CALL
Visit our web site at
www.frigidaire.com.
1-800-944-9044 (United States)
1-800-265-8352 (Canada)
CONCERN POTENTIAL CAUSE COMMON SOLUTION
AUTOMATIC ICE MAKER
Ice maker is not
making any ice.
• Ice maker power switch is Off.
• Ice maker has small cube
caught in mechanism.
• Saddle valve on cold water
pipe is clogged or restricted
by foreign material.
• Turn power switch to On (“I”) position.
• Remove small cube from ice maker. The ice and water
filter cartridge may be clogged. Replace filter cartridge.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve.
Clean valve. Replace valve if necessary.
Ice maker is not
making enough ice.
• Ice maker is producing less
ice than you expect.
• Check to see if water
dispenser is dispensing
slower than normal.
• Freezer control is set too
warm (freezer ice maker).
• The ice maker produces approximately four pounds
of ice every 24 hours depending on usage conditions.
• If it is, replace the ice and water filter cartridge.
• Set freezer control to colder setting to improve
performance of the ice maker (freezer ice maker).
Allow 24 hours for temperature to stabilize.
Ice maker will not
stop making ice.
• Ice maker wire signal arm
is being held down by some
item in the freezer.
• Move item and release wire signal arm. Remove
any ice cubes that are frozen together over the wire
signal arm.
Ice cubes are
freezing together.
• Ice cubes are not being
used frequently enough.
• Ice cubes are hollow
(partially frozen cubes with
water inside).
• Freezer control is set
too warm.
• Remove ice container and discard ice from container.
Ice maker will produce fresh supply.
• The ice and water filter cartridge may be clogged.
Replace filter cartridge.
• Set freezer control to colder setting. Allow 24 hours
for temperature to stabilize.
OPENING/CLOSING OF DOORS/DRAWERS
Door(s) will not
close.
• Door was closed too hard,
causing other door to
open slightly.
• Refrigerator is not level.
It rocks on the floor when
moved slightly.
• Refrigerator is touching a
wall or cabinet.
• Close both doors gently.
• Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to
correct a sagging or sloping floor.
• Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to
correct a sagging or sloping floor.
Drawers are difficult
to move.
• Food is touching shelf on
top of drawer.
• Track that drawers slide on
is dirty.
• Remove top layer of items in drawer.
• Ensure drawer is properly installed on track.
• Clean drawer, rollers, and track. See Care & Cleaning.