Hardware troubleshooter – Dell Studio One 19 (1909, Early 2009) User Manual

Page 34

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Using Support Tools

when the message appeared. Alternatively

you could see the Service Manual on the

Dell Support website at support.dell.com

or see “Contacting Dell” on page 44 for

assistance.

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support
— The computer failed to complete

the boot routine three consecutive times for the

same error. See “Contacting Dell” on page 44

for assistance.
CMOS checksum error — Possible motherboard

failure or RTC battery low. Replace the

battery. See “Contacting Dell” on page 44 for

assistance.
CPU fan failure — CPU fan has failed. See

“Contacting Dell” on page 44 for assistance.
Hard-disk drive failure — Possible hard disk

drive failure during HDD POST. See “Contacting

Dell” on page 44 for assistance.

Hard-disk drive read failure — Possible hard

disk drive failure during HDD boot test. See

“Contacting Dell” on page 44 for assistance.
No timer tick interrupt — A chip on the system

board might be malfunctioning or there may be a

system board failure. See “Contacting Dell” on

page 44 for assistance.
USB over current error — Disconnect the USB

device. Your USB device needs more power for

it to function properly. Use an external power

source to connect the USB device, or if your

device has two USB cables, connect both of

them.

Hardware Troubleshooter

If a device is either not detected during

the operating system setup or is detected

but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the

incompatibility.
To start the Hardware Troubleshooter:

Click

1.

Start

Help and Support.

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