Dell Powervault LTO6 - Manual (Page 63)

Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see www.dell.com/training
for more information. This service may not be offered in all locations.
Problems with Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip available when you call. See the contact information for your region.
Product Information
If you need information about additional products available from Dell, or if you
would like to place an order, visit the Dell website at www.dell.com . For the
telephone number to call to speak to a sales specialist, see the contact information
for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1.
Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call, see the contact information for your region.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of any diagnostic information (including the Diagnostics
Checklist) indicating the tests you have run and any error messages reported
by the system diagnostics.
4. Include any accessories that belong with the item(s) being returned (such as
power cables, media such as CDs and diskettes, and guides) if the return is for
credit.
5. Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
our receiving dock and returned to you.
Before You Call
Note: Have your Express Service Code ready when you call. The code helps Dell's
automated-support telephone system direct your call more efficiently.
Remember to fill out the Table 7-1 on page 7-4. If possible, turn on your system
before you call Dell for technical assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay
detailed information during operations, or try other troubleshooting steps possible
only at the computer system itself. Ensure that the system documentation is
available.
Chapter 7. Getting Help 7-3