Dell Pro Stereo Headset UC300-Lync Optimised - Manual (Page 17)

Troubleshooting │ 17
Troubleshooting
Common Symptoms
The following table contains general information about common Dell Pro
Stereo Headset UC300 symptoms you might encounter and the possible
solutions.
Common Symptoms What You Experience Possible Solutions
Headset does not
power up upon
connecting to the
computer The red and green
LEDs on the call-
control unit are
not glowing after
connection • Make sure that
the computer is
powered up.
• Make sure that
the headset is
plugged into the
computer through
a USB port.
• Try using another
USB port.
• Try plugging the
headset directly
into one of the
computer’s USB
ports and NOT
into a USB hub.
• Try using
the headset
on another
computer.
Computer cannot
detect the headset Cannot be detected by
the computer • Make sure that
the computer is
powered up.
• Make sure that
the headset is
plugged into the
computer through
a USB port.