Dell 962 All In One Photo Printer - Manual (Page 68)

General Problems
Fax Problems
When you have trouble sending or receiving faxes, try these things to fix the problem.
Make sure you turned on both your printer and your computer, and the USB cable is
properly connected.
Make sure an active telephone line is connected to the line connector ( -right side
connector) on the back of your printer.
Make sure the fax number, country code, and date/time are set correctly.
Make sure that if you are using a DSL or ISDN line, you are using a digital line filter on
the telephone line connecting your wall jack to the wall.
Make sure the telephone line is not in use by another device such as a dialup modem
internet service. If it is, wait until the other device is finished before sending your fax.
Make sure the original document is loaded correctly (face down in the back left corner
of the scanner glass or text-side up on the ADF) and the paper is loaded correctly (for
help, see
Load Plain Paper Into the Paper Support ).
Make sure the printer doesn't have a paper jam. If it does, see Check for a paper jam.
Make sure the memory is not full. Dial the receiving number first, and then scan your
original document one page at a time.
Make sure the power supply, telephone, handset, and answering machine connections
are secure.
Make sure the speed dial is set correctly.
Make sure the printer detects the dial tone.
Paper Problems
Make sure you loaded the paper correctly - For more information, see Loading Paper .
Use only paper recommended for your printer - For more information, see Print Media
Guidelines for the Paper Support .
Use a smaller amount of paper when printing multiple pages - For more information,
see Print Media Guidelines for the Paper Support .
Make sure the paper is not wrinkled, torn or damaged.
Make sure the paper guides rest against the left and right edges and bottom of the
paper.