System messages – Dell Dimension 2010 User Manual

Page 39

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37

Using Support Tools

System Messages

If your computer has an issue or error, it may

display a System Message that will help you

identify the cause and action needed to resolve

the issue.

NOTE: If the message you received is not

listed in the following examples, see the

documentation for either the operating

system or the program that was running

when the message appeared.

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support
— The computer failed to complete

the boot routine three consecutive times for the

same error. See “Contacting Dell” on page 54

for more assistance.

CMOS checksum error — Possible motherboard

failure or RTC battery low. Battery needs

replacement. See the Service Manual on the

Dell Support website at support.dell.com or see

“Contacting Dell” on page 54 for assistance.
CPU fan failure — CPU fan has failed. CPU fan

needs replacement. See the Service Manual on

the Dell Support website at support.dell.com.
Hard-disk drive failure — Possible hard disk

drive failure during HDD POST. See “Contacting

Dell” on page 54 for assistance.
Hard-disk drive read failure — Possible hard

disk drive failure during HDD boot test. See

“Contacting Dell” on page 54 for assistance.
Keyboard failure — Replace keyboard or check

the cable for loose connection.

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