Troubleshooting, Return to default (un-provisioning), Firmware flash – Dell Latitude D630 User Manual
Page 68: Serial-over-lan (sol) and ide redirection (ide-r), Error messages
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Troubleshooting
Dell™
Systems Management Administrator's Guide
Return to Default (Un-Provisioning)
Serial-Over-LAN (SOL) and IDE Redirection (IDE-R)
This section describes a few basic troubleshooting steps to follow if problems are experienced with the Intel
®
AMT configuration.
Return to Default (Un-Provisioning)
Return to default is also known as un-provisioning. An Intel AMT setup and configured computer can be un-provisioned using the Intel AMT Configuration
screen and the Un-Provision option.
Follow the steps below to un-provision a computer:
1.
Select Un-Provision and then select Full Un-provision.
Full un-provisioning is available for SMB Mode provisioned computers. This option returns all Intel AMT configuration settings to factory defaults and does
NOT reset ME configuration settings or passwords. Full and partial un-provisioning is available for Enterprise Mode provisioned computers. Partial un-
provisioning returns all Intel AMT configuration settings to factory defaults with the exception of the PID and PPS. Partial un-provisioning does NOT reset
ME configuration settings or passwords.
An un-provisioning message displays after about 1 minute. After un-provisioning completes, control is passed back to the Intel AMT Configuration screen.
Provisioning Server, Set PID and PPS, and Set PRTC options are available again because the computer is set to the default Enterprise Mode.
2.
Select Return to previous menu.
3.
Select Exit and then press <y>. The computer restarts.
Firmware Flash
Flash the firmware to upgrade to newer versions of Intel AMT. The automatic flash feature can be disabled by selecting Disabled under the Secure Firmware
Update setting in the
MEBx interface
. The firmware flash, when available, is located on the support.dell.com site for download.
The firmware CANNOT be flashed to an older version or to the current version installed. The firmware flash is available on the support.dell.com site for
download.
Serial-Over-LAN (SOL) and IDE Redirection (IDE-R)
If you cannot use IDE-R and SOL, follow these steps:
1.
At the initial boot screen, press <Ctrl><p> to enter the MEBx screens.
2.
A prompt for the password appears. Enter the new Intel ME password.
3.
Select Intel AMT Configuration.
4.
Press <Enter>.
5.
Select Un-Provision.
6.
Press <Enter>.
7.
Select Full Unprovision.
8.
Press <Enter>.
9.
Reconfigure the settings on the Intel AMT Configuration
screen
.
Error Messages
Not able to enter the MEBx on POST
The MEBx requires the DIMM A slot to be populated otherwise the following message appears upon POST and you are unable to enter the MEBx
interface.
Bad ME memory configuration.
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NOTE:
DIMM A is located beneath the keyboard. For instructions on accessing this slot, refer to your User's Guide.