Lockups and software problems, The computer does not start up, The computer stops responding – Dell Latitude D631 (Early 2009) User Manual
Page 91: A program stops responding or crashes repeatedly, A solid blue screen appears, Other software problems, A program is designed for an earlier microsoft, Ks in "lockups and software, Windows, Operating system
Troubleshooting
91
Lockups and Software Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 143) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide.
The computer does not start up
E
N SU RE
T H A T
T H E
AC
A D A P TE R
I S
F I R ML Y
C O N N E C T E D
T O
T H E
CO MP U T E R
A N D
TO
T H E
E L E C T RI CA L
O U TL E T
.
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
T
U R N
T H E
C O M PU TE R
O F F
—
If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A program stops responding or crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
E
N D
T H E
P R O G R A M
—
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Task Manager.
3 Click the program that is no longer responding.
4 Click End Task.
C
H E C K
T H E
S O F T W A RE
D O C U M E N TA T I O N
— If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
R
U N
TH E
P
R O G R A M
C
O MP A T I B I L I TY
W
I Z A R D
—
The Program Compatibility Wizard configures a program
so it runs in an environment similar to non-Windows operating system environments.
1 Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.
2 Follow the instructions on the screen.
A solid blue screen appears
T
U R N
T H E
C O M PU TE R
O F F
—
If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
Other software problems
C
H E C K
T H E
S O F T W A RE
D O C U M E N TA T I O N
O R
C O N T A C T
T H E
S O F T W A R E
M A N U F A CT U R E R
F O R
T R O U B L E S H O O T I N G