Dell Latitude D631 (Early 2009) - Manual (Page 91)

Troubleshooting 91
Lockups and Software Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 143) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
The computer does not start up
E N SU RE T H A T T H E AC A D A P TE R I S F I R ML Y C O N N E C T E D T O T H E CO MP U T E R A N D TO T H E E L E C T RI CA L O U TL E T .
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
T U R N T H E C O M PU TE R O F F — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A program stops responding or crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
E N D T H E P R O G R A M —
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Task Manager.
3 Click the program that is no longer responding.
4 Click End Task.
C H E C K T H E S O F T W A RE D O C U M E N TA T I O N — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
R U N TH E P R O G R A M C O MP A T I B I L I TY W I Z A R D — The Program Compatibility Wizard configures a program
so it runs in an environment similar to non-Windows operating system environments.
1 Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.
2 Follow the instructions on the screen.
A solid blue screen appears
T U R N T H E C O M PU TE R O F F — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
Other software problems
C H E C K T H E S O F T W A RE D O C U M E N TA T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A CT U R E R F O R T R O U B L E S H O O T I N G