Dell B3460dn Mono Laser Printer - Manual (Page 40)

3 Click Apply.
Secure Print Jobs Release issues
“Unable to determine user id. Contact your system administrator” error message
This error indicates that Smart Card Authentication Client is not setting the user ID for the session.
M
AKE SURE THE SESSION USER
ID
IS SET CORRECTLY
1 Access the Smart Card Authentication Client application configuration settings from the Embedded Web Server.
2 Under the Advanced Settings heading, configure the Session User ID setting to specify how the user ID will be
obtained when a user logs in. For information about configuring this setting, see
“Configuring advanced settings”
on page 14 .
3 Click Apply.
M
AKE SURE THE APPLICATION IS SECURED
See secure-held-jobs-step-9 .
“There are no jobs available for [user]” error message
Try one or more of the following:
M
AKE SURE THE SESSION USER
ID
IS SET CORRECTLY
1 Access the Smart Card Authentication Client application configuration settings from the Embedded Web Server.
2 Under the Advanced Settings heading, configure the Session User ID setting to specify how the user ID will be
obtained when a user logs in. For information about configuring this setting, see
“Configuring advanced settings”
on page 14 .
3 Click Apply.
M
AKE SURE JOBS WERE SENT TO THE CORRECT PRINTER AND HAVE NOT EXPIRED
The user may have sent the job or jobs to a different printer, or the jobs may have been automatically deleted because
they were not printed in time.
Jobs print immediately
M
AKE SURE THE USER SELECTS THE PRINT
‑
AND
‑
HOLD FEATURE
For jobs to be held at the printer, users must select the print
‑and‑hold feature in the printer driver when printing
jobs. See “Printing held jobs” on page 25 .
Troubleshooting 40