Dell Latitude C500 - Manual (Page 18)

support.dell.com Dell Latitude System Information 1-15
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Getting Help
Dell provides a number of tools to help you if your computer does not perform as
expected. For information on these help tools, see your User’s Guide.
If you have a computer problem and are unable to access the online User’s Guide, use
the Dell Diagnostics to help you determine the cause of the problem and to help you
solve it. The Diagnostics are on the ResourceCD that came with your computer.
NOTE: Run the Diagnostics before you call Dell’s technical support because the diag-
nostic tests provide information you may need when you call.
To start the Diagnostics, perform the following steps:
1. Turn off the computer.
2. Undock the computer if you have it docked.
3. Turn on the computer.
4. Press <F2> at the start of the boot routine to access the system setup menu.
NOTE: Write down your current boot sequence in the event you want to restore it
after running the Dell Diagnostics.
5. Select the following boot sequence:
•
Boot First Device: Diskette Drive
•
Boot Second Device: CD/DVD/CD-RW Drive
•
Boot Third Device: Internal HDD
6. Insert the Dell ResourceCD into the CD-ROM drive.
7. Turn the computer off.
8. Turn the computer on. The computer starts and automatically begins to run the
Dell Diagnostics.
9. When you have completed running diagnostics, remove the ResourceCD from
the CD-ROM drive.
To change the boot sequence, repeat steps 1 through 6, customizing the boot
sequence to fit your needs. Then restart your computer.
When you start the diagnostics, the Dell logo screen appears, followed by a message
telling you that the diagnostics is loading. After the diagnostics loads, the Diagnostics
Menu appears.
To select an option from this menu, highlight the option and press <Enter>, or press
the key that corresponds to the highlighted letter in the option you choose.