Dell C5765DN MFP Color Laser Printer - Manual (Page 42)

4 Problem Solving
42
Error Messages
The machine has certain built-in diagnostic capabilities to help you identify problems
and faults, and displays error messages on the control panel, whenever problems or
conflicts occur.
The followings are error messages related to the Smart Card solution.
UI Message Cause and Remedy
Message:
Incorrect passcode
Try again.
[Cause] Incorrect PIN has been entered.
[Remedy] Carefully re-enter the PIN.
[Caution] Consecutive incorrect entries may lead to
your card being locked.
Message:
The passcode entered was
incorrect and the card has now
been locked.
Please remove your card and
contact the System
Administrator.
[Cause] The card has been locked due to many
failed login attempts.
[Remedy] Contact the Registration Authority to reset
the PIN or to get a new card.
Message:
Operator e-mail Address does
not populate From: field
[Cause] This is usually because the machine does
not trust the certificates on the card.
[Remedy] Make sure that all “Chain of Trust”
certificates are imported on the machine.
Check the Operator’s CAC to see what root
CA and intermediate CA issued the CAC
certificates.
Try setting the Certificate Revocation
Verification Level = “Low”. If fixed, then this
is an indication that OCSP/CRL setting are
incorrect, or the Smart Card certificates
have been revoked.
Fault Code: 0l6-231
Message:
A fault or an error has occurred.
[Cause] Certificates cannot be read off the card.
[Remedy] Contact the Registration Authority to reload
the certificates or to get a new card.
Check the USB device.
Fault Code: 016-533
Message:
Login failed.
Incorrect authentication system
settings.
[Cause] Kerberos server authentication protocol
error.
[Remedy] The time difference between the machine
and the Kerberos server exceeded the clock
skew limit value set on the Kerberos server.
Check whether the clocks on the machine
and Kerberos server are correctly set. Also
check whether the summer time and the
time zone are correctly set on the machine
and Kerberos server.
Ensure that NTP has been enabled and is
properly configured.