Dell OptiPlex 360 (Late 2008) - Manual (Page 40)

40 Troubleshooting Tips
A program stops responding
E
N D T H E P RO G RA M
—
1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager,
and click the Applications tab.
2 Click to select the program that is no longer responding, and click End
Task.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C
H E C K T H E SO FT WAR E D O C U ME N T A T I O N
— If necessary, uninstall and then
reinstall the program.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
R
U N T H E
P
RO GRA M
C
O M P A T I B I L I T Y
W
I Z A RD
—
1 Click Start  Control PanelProgramsUse an older program
with this version of Windows.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
T
U RN T H E CO M P U T E R O F F
— If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 6 seconds (until the computer turns off), and then restart your
computer.
Other software problems
C
H E C K T H E SO FT WAR E D O C U ME N T A T I O N O R C O N T A C T T H E S O F T W A RE
M A NU F A C T U RE R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —
• Ensure that the program is compatible with the operating system installed
on your computer.
• Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
• Ensure that the program is installed and configured properly.