Dell Latitude E5500 User Manual

Page 41

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Troubleshooting

A program crashes repeatedly

NOTE:

Most software includes installation instructions in its documentation or on a

floppy disk, CD, or DVD.

HECK

THE

SOFTWARE

DOCUMENTATION

—

If necessary, uninstall and then

reinstall the program.

A program is designed for an earlier Microsoft

Windows

operating system

THE

ROGRAM

OMPATIBILITY

IZARD

—

Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.

1 Click Start

→ Control Panel→ Programs→ Use an older program with

this version of Windows.

2 In the welcome screen, click Next.
3 Follow the instructions on the screen.

Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.

1 Click Start→ All Programs→ Accessories→ Program Compatibility

Wizard

→ Next.

2 Follow the instructions on the screen.

A solid blue screen appears

URN

THE

COMPUTER

OFF

—

If you are unable to get a response by pressing a

key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.