Dell Precision 420 - Manual (Page 77)

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Help Overview: Dell Precision™ WorkStation 420 Systems User's Guide
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Run the Dell Diagnostics as described in " Dell Diagnostics ."
2. Make a copy of the Diagnostics Checklist and fill it out.
3. Use Dell's extensive suite of online services available at Dell's World Wide Web site (http://www.dell.com) for help with installation and
troubleshooting procedures.
4. If the preceding steps have not resolved the problem, call Dell for technical assistance.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support
personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code
icon, and follow the directions.
For instructions on using the technical support service, see " Technical Support Service " and " Before You Call ."
Help Tools
Dell provides a number of tools to assist you. These tools are described in the following sections.
World Wide Web on the Internet
The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access
most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information.
Everything you need to know about your system is presented on the system support page, including the following tools and information:
l Technical information — Details on every aspect of your system, including hardware specifications.
l Self-diagnostic tools — A system-specific troubleshooting application for resolving many computer-related issues by following interactive
flowcharts.
l
Drivers, files, and utilities — The latest drivers and basic input/output system (BIOS) updates to keep your system functioning at its best.
l Component support — Technical information, documentation, and troubleshooting tips for different system components.
l Online communications center — Tool for submitting requests for both technical and nontechnical information on Dell products. Avoid
telephone delays by receiving an e-mail response to your request for information if your computer is not functioning properly or if you have
questions regarding your computer's hardware or operation.
You can contact Dell electronically by using the following addresses:
l World Wide Web
http://www.dell.com/
http://www.dell.com/ap/ (for Asian/Pacific countries only)
Technical Assistance Product Information
Help Tools Returning Items for Warranty Repair or Credit
Problems With Your Order Before You Call
NOTE: Dell's Express Service Code system may not be available in all countries.
NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell
representative for information on availability.
From Dell's World Wide Web home page (http://www.dell.com), click the Support icon, and click Support Your Dell. Enter your service
tag number (or, if you have one, your Express Service Code) and click Submit. If you don't have your service tag number or Express Service
Code available, you can also select support information by system.