Dell Latitude Cpi - Manual (Page 21)

Initial Procedures 2-1
& + $ 3 7 ( 5  
,QLWLDO3URFHGXUHV
This chapter describes initial procedures that can help you diagnose a com-
puter problem. These procedures can often reveal the source of a problem or
indicate the correct starting point for troubleshooting the computer. Dell rec-
ommends that you perform these procedures in the order presented here.
,QLWLDO8VHU&RQWDFW
When you first contact a user who has a computer problem, ask the user to
describe the problem and the conditions under which it occurs. A verbal
description can often indicate the cause of a problem or indicate the appropri-
ate troubleshooting procedure to use. After the user describes the problem,
follow these steps:
 $VN WKH XVHU WR EDFN XS DQ\ GDWD RQ WKH KDUGGLVN GULYH LI WKH
V\VWHP·V FRQGLWLRQ SHUPLWV
See “Maintaining Your Computer” in the online Dell Latitude CP and CPi
User’s Guide.
 $VN WKH XVHU WR WU\ WR GXSOLFDWH WKH SUREOHP E\ UHSHDWLQJ WKH
RSHUDWLRQV KH RU VKH ZDV SHUIRUPLQJ DW WKH WLPH WKH SUREOHP
RFFXUUHG
Can the user duplicate the problem?
Yes. Proceed to step 3.
No. Proceed to the next section, “Visual Inspection.”
 2EVHUYH WKH XVHU WR GHWHUPLQH ZKHWKHU KH RU VKH LV PDNLQJ DQ
HUURU VXFK DV W\SLQJ DQ LQFRUUHFW NH\ FRPELQDWLRQ RU HQWHULQJ D
FRPPDQG LQFRUUHFWO\
Is the problem a result of user error?
Yes. Instruct the user in the proper procedure, or direct him or her to the
appropriate user documentation for a description of the correct procedure.
No. Proceed to the next section, “Visual Inspection.”