Troubleshooting – Dell PowerVault 770N (Deskside NAS Appliance) User Manual
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1. Log in to the NAS Manager.
2. Click Maintenance.
3. Click Remote Desktop.
4. Enter the administrator user name and password and click OK.
NOTE:
The default administrator user name is administrator and the default password is powervault.
Troubleshooting
Use the following tables to help you troubleshoot various conditions that might occur on your NAS system:
, "
, "
, "
, "
"
Table 10-1. General Troubleshooting
Issue
Possible Cause
Resolution
I just created a new volume on
my system but cannot see the
volume on Windows Explorer
through Remote Desktop.
Remote Desktop cannot update
to show a new volume during
the session in which it was
created.
Log off Remote Desktop. When you reconnect to Remote
Desktop, the volume should be visible.
I see the following error
message in the event log:
WMI ADAP was unable to
load the winspool.drv
performance library due to
an unknown problem within
the library: 0x0
This is an issue with the WDAP
Performance library and is
documented on Microsoft's
website.
Connect to the system via Remote Desktop, and then
open a local command prompt. Type the following
command: WINMGMT/CLEARADAP. When the prompt
returns, type WINMGMT/RESYNCPERF winmgmt service
PID
.
I have just enabled FTP
services on my NAS system,
but I am unable to upload files
using FTP even though I am
the administrator.
By default, no user has write
privileges on the default FTP
site.
The FTP permissions must be configured using the
Microsoft Management Console (MMC). To access the
MMC, log into Remote Desktop. Right click My
Appliance, and select Manage.Double-click internet
Information Services, and then right-click FTP Sites. Set
the permissions in the FTP Sites Properties window.
I have deleted an FTP share
and folder from my NAS
system. However, when I use
Remote Desktop to confirm the
removal, I can still see the
shared folder in the FTP section
of the MMC.
By default, this folder is not
deleted by the NAS Manager.
Manually remove this listing from the listed shared folders
in the FTP section of the MMC.
The BIOS does not see hard
drive 0.
The hard drive has failed or the
operating system files or boot
record is missing or corrupt.
The NAS system can automatically boot from hard drive
1. See "
I cannot connect to or ping the
NAS system after turning it on.
The NAS system has not
finished booting.
Wait at least 5 minutes for the NAS system to finish
booting. If you still cannot connect, attempt the
procedures in "
Solutions to Try Before Reinstalling
" in
"Recovering and Restoring the System."
My network connection seems
You are using a Broadcom
Your system's network connection will operate at a speed