System messages – Dell Inspiron One 19 Touch (Late 2009) User Manual

Page 44

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Using Support Tools

System Messages

If your computer has an issue or error, it may display

a System Message that will help you identify the

cause and action needed to resolve the issue.

NOTE: If the message you received is not

listed in the following examples, see the

documentation for either the operating

system or the program that was running

when the message appeared. Alternatively

you could see the Dell Technology Guide

on your hard drive or on the Dell Support

website at support.dell.com or see

“Contacting Dell” on page 60 for assistance.

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support
— The computer failed to complete

the boot routine three consecutive times for

the same error. Contact Dell for assistance (see

“Contacting Dell” on page 60).

CMOS checksum error — Possible motherboard

failure or RTC battery low. Contact Dell for

assistance (see “Contacting Dell” on page 60).
CPU fan failure — CPU fan has failed. Contact Dell

for assistance (see “Contacting Dell” on page 60).
Hard-disk drive failure — Possible hard disk

drive failure during POST. Contact Dell for

assistance (see “Contacting Dell” on page 60).
Hard-disk drive read failure — Possible hard disk

drive failure during HDD boot test. Contact Dell for

assistance (see “Contacting Dell” on page 60).
Keyboard failure — Keyboard failure or

loose cable. If reseating the cable does not

solve the problem, replace the keyboard.
No boot device available — No bootable

partition on hard disk drive, the hard disk drive

cable is loose, or no bootable device exists.

If the hard drive is your boot device, ensure

that the cables are connected and that the

drive is installed properly and partitioned as

a boot device.

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