Dell Inspiron 9400 - Manual (Page 100)

100
Troubleshooting
Dell MediaDirect Problems
C HECK THE D ELL M EDIA D IRECT HELP FILE FOR INFORMATION — Click the ? icon at the bottom of the Dell
MediaDirect screen to access Help.
T O PLAY MOVIES WITH D ELL M EDIA D IRECT , YOU MUST HAVE A D V D DRIVE AND THE D ELL D V D P LAYER — If
you purchased a DVD drive with your computer, this software should already be installed.
V IDEO Q UALITY PROBLEMS — Turn off the Use Hardware Acceleration option. This feature takes
advantage of the special processing in some graphics cards to reduce processor requirements when
playing DVDs and certain types of video files.
C ANNOT PLAY SOME MEDIA FILES — Because Dell MediaDirect provides access to media files outside the
Windows XP operating system environment, access to licensed content is restricted. Licensed content is
digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect
environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music
and video files have a lock icon next to them. You can access licensed files in the Windows XP operating
system environment.
A DJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK OR TOO BRIGHT —
Click EagleVision to use a video enhancement technology that detects video content and dynamically
adjusts the brightness/contrast/saturation ratios.
NOTICE:
You cannot reinstall the Dell MediaDirect feature if you reformat the hard drive. Contact Dell for
assistance. See "Contacting Dell" on page 155.
Other Software Problems
C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B ACK UP YOUR FILES IMMEDIATELY
U SE A VIRUS - SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR C D S
S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU
S CAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword
spyware.
PD598a01.book Page 100 Monday, February 6, 2006 2:24 PM