Solving problems, Self-test, Built-in diagnostics – Dell U2711 Monitor User Manual
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Solving Problems
Dell™ U2711 Flat Panel Monitor User's Guide
Universal Serial Bus (USB) Specific Problems
Troubleshooting the Dell™ Soundbar (Optional)
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1.
Turn off both your computer and the monitor.
2.
Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue
connector) cables from the back of computer.
3.
Turn on the monitor.
4.
This box also appears during normal system operation if the video cable becomes disconnected or damaged.
5.
Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system, because your monitor is
functioning properly.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer and video card.
To run the built-in diagnostics:
1.
Ensure that the screen is clean (no dust particles on the surface of the screen).
2.
Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
3.
On the front panel, touch and hold the button 1 and button 4 keys on the front panel, simultaneously for 2 seconds. A gray screen appears.
CAUTION: Before you begin any of the procedures in this section, follow the
Safety Instructions
.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll
through the screen.
or
or
NOTE:
Self test feature check is not available for Composite, and Component video modes.
NOTE:
You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.