Dell Latitude X1 - Manual (Page 59)

E-Mail, Modem, and Internet Problems
Error Messages
Fill out the Diagnostics Checklist as you complete these checks.
Allow the computer to cool before turning it on — A hot hard drive may prevent the operating system from starting. Try allowing the
computer to return to room temperature before turning it on.
Run Check Disk —
1. Click the Start button and click My Computer.
2. Right-click Local Disk C:.
3. Click Properties.
4. Click the Tools tab.
5. Under Error-checking, click Check Now.
6. Click Scan for and attempt recovery of bad sectors.
7. Click Start.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
Check the Microsoft Outlook® Express Security Settings — If you cannot open your e-mail attachments:
1. In Outlook Express, click Tools, click Options, and then click Security.
2. Click Do not allow attachments to remove the checkmark.
Check the telephone line connection —
Check the telephone jack —
Connect the modem directly to the telephone wall jack —
Use a different telephone line —
l Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon
next to it.)
l Ensure that you hear a click when you insert the telephone line connector into the modem.
l Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
l If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter,
then bypass them and connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in
length, try a shorter one.
Run the Modem Helper diagnostics — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions
on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)
Verify that the modem is communicating with Windows —
1. Click the Start button and click Control Panel.
2. Click Printers and Other Hardware.
3. Click Phone and Modem Options.
4. Click the Modems tab.
5. Click the COM port for your modem.
6. Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.
Ensure that you are connected to the Internet — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-
mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For
help, contact your Internet service provider.
Scan the computer for spyware — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or
you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes
anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.