Printing quality problems – Dell B1163 Multifunction Mono Laser Printer User Manual

Page 178

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Printing quality problems

178

5. Troubleshooting

Vertical repetitive defects

If marks repeatedly appear on the printed side of the page at even intervals:

The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see
"Replacing the toner cartridge" on page 53).

Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after
a few more pages.

The fusing assembly may be damaged. Contact a service representative.

Background scatter

Background scatter results from bits of toner randomly distributed on the printed page.

The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that
the paper does not absorb too much moisture.

If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams
on the reverse side. Printing on seams can cause problems.

Or select Thick from the Printing Preferences window (see "Opening printing preferences" on page 37).

If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application
or in Printing Preferences (see "Opening printing preferences" on page 37). Ensure the correct paper type is selected. For example:
If Thicker Paper is selected, but Plain Paper actually used, an overcharging can occur causing this copy quality problem.

If you are using a new toner cartridge, redistribute the toner first (see "Redistributing toner" on page 51).

Toner particles are around bold
characters or pictures

The toner might not adhere properly to this type of paper.

Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper type to Recycled (see
"Opening printing preferences" on page 37).

Ensure the correct paper type is selected. For example: If Thicker Paper is selected, but Plain Paper actually used, an overcharging
can occur causing this copy quality problem.

Condition

Suggested solutions

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