Dell PowerVault 110T LTO2 (Tape Drive) - Manual (Page 23)

Descriptions and Corrective Actions
Table 4 gives descriptions of the errors and messages that pertain to the tape drive, and tells what to do when you receive them.
Table 4. Descriptions and Corrective Actions
light is solid amber Front Panel section in the Introduction .
SCSI log sense data (such as TapeAlert flags) or SCSI
drive sense data
See TapeAlert Flags or Descriptions and Corrective Actions .
The tape drive's error log See Descriptions and Corrective Actions .
Notice: If the tape drive detects a permanent error and displays an error code other than 0, it automatically performs a dump of vital data to drive memory. If you
force a dump, the existing dump will be overwritten and data will be lost. After you force a dump, do not turn off the power to the tape drive or you may lose the
dump data.
The single-character display clears if you power-off the drive.
Code Cause and Action
0
No error occurred and no action is required. This code displays:
l When power is cycled (turned off, then on) to the tape drive.
l When diagnostics have finished running and no error occurred.
NOTE: The single-character display is blank during normal operation of the tape drive.
1
Cooling problem. The tape drive detected that the recommended operating temperature was exceeded. Perform the following action:
1. If a fan is present in the computer, ensure that it is rotating and is quiet. If not, replace the fan (for instructions about replacing the fan, see your
computer's documentation).
2. Remove any blockage that prevents air from flowing freely through the tape drive.
3. Ensure that the operating temperature and airflow is within the specified range (see Specifications ).
4. If the operating temperature is within the specified range and the problem persists, contact Dell technical support.
The error code clears when you power-off the tape drive or place it in maintenance mode.
2
Power problem. The tape drive detected that the externally supplied power is either approaching the specified voltage limits (the drive is still operating) or is
outside the specified voltage limits (the drive is not operating). Perform the following action:
1. Ensure that the power connector is properly seated.
2. Ensure that the proper dc voltages are being applied within the tolerances allowed (see Specifications ).
3. If the proper voltages are being applied but the problem persists, contact Dell technical support.
The error code clears when you power-off the tape drive or place it in maintenance mode.
3
Firmware problem. The tape drive determined that a firmware error occurred. Perform the following action:
1. Power the tape drive off and on, then retry the operation that produced the error. The error code clears when you power-off the tape drive or place it in
maintenance mode.
2. If the problem persists, download the latest firmware and retry the operation.
4
Firmware or tape drive problem. The tape drive determined that a firmware or tape drive hardware failure occurred. Perform the following action:
1. Power the tape drive off and on, then retry the operation that produced the error. The error code clears when you power-off the tape drive or place it in
maintenance mode.
2. If the problem persists, download the latest firmware and retry the operation; if new firmware is not available, contact Dell technical support.
5
Tape drive hardware problem. The drive determined that a tape path or read/write error occurred. To prevent damage to the drive or tape, the drive will not allow
you to insert a cartridge if the current cartridge was successfully ejected. The error code may clear when you cycle power to the tape drive or place it in
maintenance mode. If the problem persists, contact Dell technical support.
Tape drive or media error. The drive determined that an error occurred, but it cannot isolate the error to faulty hardware or to the tape cartridge. Perform the
following action:
For Problems with Writing Data:
If the problem occurred while the drive was writing data to the tape, and if you know the volume serial number (located on the cartridge label) of the tape
cartridge loaded in the drive when the problem occurred, retry the operation with a different cartridge:
l If the operation succeeds, the original cartridge was defective. Copy data from the defective cartridge and discard it.
l If the operation fails and another drive is available, insert the cartridge into the other drive and retry the operation.