Dell PowerVault 110T LTO2 (Tape Drive) - Manual (Page 24)

Resolving Problems Reported by the Server
6
¡ If the operation fails, discard the defective cartridge.
¡ If the operation succeeds, insert a scratch cartridge into the first drive and run the tape drive diagnostics (see Function Code 1 in Selecting a
Diagnostic or Maintenance Function ).
n If the diagnostics fail, contact Dell technical support.
n If the diagnostics succeed, the error was temporary.
l If the operation fails and another drive is not available, insert a scratch cartridge into the drive and run the tape drive diagnostics (see Function Code 1 in
Selecting a Diagnostic or Maintenance Function ).
¡ If the diagnostics fail, contact Dell technical support.
¡ If the diagnostics succeed, discard the cartridge.
If the problem occurs with multiple tape cartridges or if you do not know the tape cartridge's volume serial number, run the tape drive diagnostics (see Function
Code 1 in
Selecting a Diagnostic or Maintenance Function ):
l If the diagnostics fail, contact Dell technical support.
l If the diagnostics succeed, run the Test Head diagnostic (see Function Code H in Selecting a Diagnostic or Maintenance Function ).
¡ If the Test Head diagnostic fails, contact Dell technical support.
¡ If the Test Head diagnostic succeeds, replace the cartridges that caused the problem.
The error code clears when you remove the tape cartridge or place the drive in maintenance mode.
For Problems with Reading Data:
If the problem occurred while the drive was reading data from the tape, and if you know the volume serial number of the tape cartridge, perform one of the
following procedures:
l If another drive is available, insert the cartridge into the other drive and retry the operation:
¡ If the operation fails, discard the defective cartridge.
¡ If the operation succeeds, insert a scratch cartridge into the first drive and run the tape drive diagnostics (see Function Code 1 in Selecting a
Diagnostic or Maintenance Function ):
n If the diagnostics fail, contact Dell technical support.
n If the diagnostics succeed, the error was temporary.
l If another drive is not available, insert a scratch cartridge into the drive and run the tape drive diagnostics (see Function Code 1 in Selecting a
Diagnostic or Maintenance Function ):
¡ If the diagnostics fail, contact Dell technical support.
¡ If the diagnostics succeed, discard the cartridge.
If the problem occurs with multiple tape cartridges or if you do not know the tape cartridge's volume serial number, run the tape drive diagnostics (see Function
Code 1 in
Selecting a Diagnostic or Maintenance Function ):
l If the diagnostics fail, contact Dell technical support.
l If the diagnostics succeed, run the Test Head diagnostic (see Function Code H in Selecting a Diagnostic or Maintenance Function ).
¡ If the Test Head diagnostic fails, contact Dell technical support.
¡ If the Test Head diagnostic succeeds, replace the cartridges that caused the problem.
The error code clears when you remove the tape cartridge or place the drive in maintenance mode.
7
A high probability of media error. The tape drive determined that an error occurred because of a faulty tape cartridge. Try another tape cartridge. If the problem
occurs with multiple tape cartridges, see
Resolving Media-Related Problems .
The error code clears when you remove the tape cartridge or place the drive in maintenance mode.
8
Tape drive or SCSI bus failure. The tape drive determined that a failure occurred in the tape drive's hardware or in the SCSI bus. See Resolving Problems
Reported by the Server . The error code clears 10 seconds after the drive detected the error or when you place the drive in maintenance mode.
9
Library to drive interface (RS-422) error. This interface is not used.
The error code clears when you place the drive in maintenance mode.
o, c, b, h,
d, E, or F
No error or message assigned. There may be a problem with the single-character display. Turn the power off, then on and determine whether all segments on
the single-character display are lit. If so, you may have a down-level version of the documentation (the documentation may not describe all of the available error
codes). Refer to the latest version of the documentation.
A
Tape drive hardware problem. The tape drive determined that a problem occurred which degraded the operation of the tape drive, but it did not restrict continued
use. If the problem persists, contact Dell technical support. The drive is usable, though the single-character display continues to indicate an error and the
status light flashes amber.
The error code may clear when you cycle power to the tape drive or place it in maintenance mode.
C
The tape drive needs to be cleaned. Clean the tape drive. See the Cleaning the Tape Mechanism section in Using the Tape Drive .
The error code clears when you clean the tape drive or place it in maintenance mode.