Dell Bluetooth Mouse WM615 User Manual
Page 19
Troubleshooting
│
19
Common
Symptoms
What You
Experience
Possible Solutions
Unable to pair the
mouse with the
computer
Bluetooth pairing
error message is
received while
pairing the
mouse with the
computer
1. Check the battery level.
• If the mouse uses a
rechargeable battery, make
sure the batteries are fully
charged.
• If the mouse uses
replaceable batteries,
replace them with new
batteries.
2. Turn the mouse off then on.
• Rotate the mouse to off
position, then rotate the
mouse to on position.
3. On your computer, turn the
Bluetooth off and on.
4. Restart your computer.
5. Check if you have the latest
Bluetooth driver installed on
your computer.
• Go to http://www.dell.
com/support and update
the correct Bluetooth
driver.
6. Check for interference
that may affect Bluetooth
connectivity (e.g nearby Wifi,
USB 3.0 Devices).
• Check for any wireless
devices that are in
close proximity such
as wireless networking
devices (Bluetooth printer,
USB 3.0 dongle, etc),
wireless pointing devices,
and microwave ovens.
• Move away from these
devices.