Dell Bluetooth Mouse WM615 - Manual (Page 20)

20 │ Troubleshooting
Common
Symptoms What You
Experience Possible Solutions
7. Check if your computer
is included in the list of
select Dell computers
compatible with the mouse.
See www.dell.com/support
for more information.
Bluetooth
connection is lost Previously paired
mouse no longer
works on the
computer 1. Check the battery level.
• If the mouse uses a
rechargeable battery, make
sure the batteries are fully
charged.
• If the mouse uses
replaceable batteries,
replace them with new
batteries.
2. Turn the mouse off then on.
• Rotate the mouse to off
position, then rotate the
mouse to on position.
3. On your computer, turn the
Bluetooth off and on.
4. Restart your computer.
5. Check for interference
that may affect Bluetooth
connectivity (e.g nearby Wifi,
USB 3.0 Devices).
• Check for any wireless
devices that are in
close proximity such
as wireless networking
devices (Bluetooth printer,
USB 3.0 dongle, etc),
wireless pointing devices,
and microwave ovens.
• Move away from these
devices.