Cisco 3000 - Manual (Page 7)

Call hold and resume are automatically available with the Cisco Business Edition 3000 by default. You
do not need to perform any configuration tasks for the hold and resume functionality to work on the phone. Note
If you plan to use music on hold, see the Music On Hold, on page 12 .
Call History
Call history displays received, missed, and placed calls on the phone; a user can place a call by using the
phone number that is associated with the entry in the call history.
Call history is available with the Cisco Business Edition 3000 by default. You do not need to perform any
configuration tasks to use this functionality. Note
Call Park
Call park allows users to park (temporarily store) a call and then retrieve the call on a different phone in the
system. For call park, the user must press the transfer softkey or buttons on the phone and dial the call park
extension from the dial plan. For call park to work, you must enable call park in the usage profile (either in
the Cisco-provided .xls data configuration file or the Usage Profile page).
Call park works with music on hold, if music on hold is configured. When the call is transferred, music may
play to the caller.
Cisco Business Edition 3000 also supports call park reversion, which means that the system automatically
reverts the call to the phone that was originally called after a certain amount of time has passed.
Example: Call Park
1 Users A1 and A2 connect in a call.
2 To park the call, A1 presses the Transfer softkey (or Transfer button, if available) and dials the call park
extension that is in the dial plan.
3 A1 either presses the Transfer softkey (or Transfer button) again or goes on hook to complete the call park
transfer. This action parks A2 on the call park extension.
4 User B1 dials *, followed by the call park extension to retrieve the call. B1 connects to A2.
If User B1 did not retrieve the call, the parked call would revert to user A1. Tip
Call park works with call divert.
Example: Call Park with Call Divert
1 User A calls User B.
2 User B parks the call.
Administration Guide for Cisco Business Edition 3000, Release 8.6(3)
OL-25035-01 7
Phone Features
Call History