Cisco extension mobility, Cisco web dialer – Cisco 3000 User Manual

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The Internal Caller ID setting on the Voice Features Settings page (System Settings > Voice Features
Settings
) allows you to specify the user extension or name for internal calls.

Cisco Extension Mobility

Cisco Extension Mobility allows users to temporarily access their primary phone configuration such as line
appearances, services, and speed dials from a Cisco Extension Mobility-enabled phone. User must log into
the Cisco Extension Mobility-enabled phone to see their primary phone configuration.

You enable Cisco Extension Mobility for the phone and the user in the usage profile (either the Cisco-provided
.xls data configuration file or the Usage Profile page).

Cisco Extension Mobility requires a physical Cisco Unified IP Phone for login. Users of work phones that
are configured with Cisco Extension Mobility cannot log in to their phones remotely.

When a Cisco Extension Mobility user logs out of a device, call back functionality is canceled.

Cisco Extension Mobility maintains a cache of all logged on user information for 2 minutes. If a request comes
to Cisco Extension Mobility regarding a user who is represented in the cache, the user gets validated with
information from the cache. This means that, if a user changes the password, logs out, and then logs back in
within 2 minutes, both the old and new passwords get recognized.

If users are logged out of a a Cisco Extension Mobility-enabled phone, the user may not be able to check
voicemails from that phone until the user logs in. If the user receives a busy signal after pressing the Messages
button or any key on the touchtone keypad, the user must log in before using the phone.

Users can log in to a phone that is off hook; however, their Cisco Unified IP Phone will not assume their
settings until they go on hook. When they go on hook after logging in, their phone will display a resetting
message, and their phone settings will be available from that phone.

The Cisco Extension Mobility profile of a user does not maintain ring type, contrast settings, and volume
settings; users configure these settings directly on the phone.

If a user is allowed to use Cisco Extension Mobility, as set up in the assigned usage profile, the user can enter
the phone PIN when the user logs in to a Cisco Extension Mobility-enabled phone. When the user logs into
a Cisco Extension Mobility-enabled phone, that phone provides the same functionality that is provided as the
primary phone (if the phone supports the functionality).

The Phone PIN settings always display in the Cisco Business Edition 3000 User Preferences Interface, even
if the user is not allowed to use Cisco Extension Mobility.

Cisco Web Dialer

Cisco Web Dialer allows a user to place calls to people in the corporate directory from Cisco Business Edition
3000 User Preferences Interface. For example, Cisco Web Dialer uses hyperlinked telephone numbers in a
corporate directory to allow users to make calls from Cisco Business Edition 3000 User Preferences Interface
by clicking on the telephone number (extension) of the person that the user is trying to call.

Administration Guide for Cisco Business Edition 3000, Release 8.6(3)

OL-25035-01

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Phone Features

Cisco Extension Mobility

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