Mercedes-Benz G-Class 2013 Owners Manual - Manual (Page 276)

Emergency call
Important safety notes
G WARNING
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Response Center
established, then the mbrace system could
not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message
Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
! You must have a license agreement to
activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the E MB Info call button to
register. If one of these steps is not carried
out, it may not be possible to activate the
system.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R
USA: Response Center at
1-888-990-9007
R
Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i An automatically dialed mbrace
emergency call cannot be canceled.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The
Connecting Call message
appears on the multifunction display.
COMAND is muted.
Once the connection has been made, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is provided, for example:
R
Current location of the vehicle (as
determined by the GPS system)
R Vehicle model
R Vehicle color
R Vehicle identification number
A short time after the emergency call is
initiated, a voice connection is automatically
established between the Response Center
and the vehicle occupants. If the vehicle
occupants are able to respond, the Response
Center will attempt to obtain more detailed
information on the emergency.
i If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
Making an emergency call
G WARNING
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an
automatic SOS signal and cannot make voice
contact with the vehicle occupants.
274
Features
Stowage and features