Mercedes-Benz G-Class 2013 Owners Manual - Manual (Page 280)

R USA: Mercedes-Benz Customer
Assistance Center at 1-800-FOR-
MERCedes (1-800-367-6372) or
1-888-990-9007
R
Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the
Tele Aid
Doors Locked Remotely message appears
in the multifunction display.
USA only: alternatively, the vehicle can be
locked via:
R
the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ® ,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
X Contact the police.
The police will issue an incident report. This
report has a number.
X Forward this number to the Response
Center together with your PIN.
The Response Center will then attempt to
covertly contact the mbrace system. The
Response Center contacts you and the
local law enforcement authority if the
vehicle is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm system is active for
longer than 30 seconds, mbrace is
automatically connected with the
Customer Assistance center.
Vehicle remote malfunction diagnosis
With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can use the received data to decide what kind
of assistance is required. You are then, for
example, guided to the nearest Mercedes-
Benz Service center or a recovery vehicle is
called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
center. You will see the
Roadside
Assistance Connected message in the
COMAND display. If the vehicle remote
malfunction diagnosis is able to be started,
the
Request for vehicle diagnosis
received. Start vehicle diagnosis?
message appears in the display.
X Press Yes to confirm the message.
X If the Vehicle Diagnosis: Please
start ignition message appears: turn
the SmartKey to position 2 in the ignition
lock.
X If the Please follow the
instructions received by phone and
move your vehicle into a safe
position message appears: follow the
instructions of the customer service
representative.
The message in the display disappears.
If you select
Cancel , the vehicle remote
malfunction diagnosis is canceled
completely.
The vehicle operating state check begins.
Meanwhile, the
Vehicle diagnosis
activated message appears.
When the check is finished, the Sending
vehicle diagnosis data... (Voice
connection may be interrupted
during data transfer) message appears.
278
Features
Stowage and features