Welch Allyn Connex Central Station - User Manual - Manual (Page 92)

Connectivity
Issue Possible cause Suggested action
A patient device does not appear in
the central station Waiting area
The device is not connected to the network See the device directions for use.
Network or wireless connection issues Contact your network
administrator.
The device is no longer working See the device directions for use.
Communication between the
device and the central station has
been lost
The device is not connected to the network See the device directions for use.
The device is no longer working See the device directions for use.
Network or wireless connection issues Contact your network
administrator.
The central station is not connected to the
network
Contact your network
administrator.
Software
Issue Possible cause Suggested action
The central station is not
responding or is not running
properly
Software issues Contact your biomedical engineer
to discuss a potential system
restart to resolve the issue.
Power loss Wait for the system to
automatically restart.
Contact your biomedical
engineer.
Software restart Contact your biomedical
engineer.
86 Troubleshooting Welch Allyn Connex ® Central Station