Zigen HDBaseT Switches - Manual (Page 64)

Matrix Switcher Series—User Manual
63
5. What to do if you sense the power leakage during plugging or unplugging of the
input/output ports?
Answer: It could be that the equipment power is not properly grounded. You must
properly ground your equipment; otherwise product life can easily be shortened.
6. What to do if the HDMI Matrix panel keys and communication ports are out of order?
Answer: Check if the equipment power input is in good contact and the computer
communication ports are in good order. If yes, it could be some internal failure of the
product, please send for repair by qualified technical engineer.
7. What to do if operation and function failure occurred?
Answer: Check if the equipment and the Matrix system are in proper connection. If the
problem persists, send the product to the maintenance center for repair.
8. How to avoid the equipment failure due to the high temperature?
Answer: Place the equipment in a ventilate location. If it is still not to be improved,
please check with the build-in fan whether is damaged. Or contact your agency for
helping.
9. What to do if IR function failure occurred?
Answer: Check the remote controller is in a fully battery and the IR connector is not
loosening. Check whether the remote controller is aiming at the IR receiver accurately.